How To Contact Microsoft Xbox Live

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  • Need help with an Xbox console, an Xbox game, or Xbox Live? Find out how to get in touch with us.

Xbox Live is one of the world's most popular multiplayer gaming services that currently has around 64 million monthly users.

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How to cancel Xbox Live manually

Canceling Xbox Live through their website

  1. Visit https://support.xbox.com/en-us and log in to your account using your Microsoft credentials.
  2. Click on the 'My Account' button at the bottom of the page.
  3. Find the Xbox Live section and select 'Cancel Auto Payment'.

After you complete these steps, your subscription will end once the prepaid term expires. If you want to cancel your subscription immediately, you need to contact Xbox Live customer service. Dial (800) 469-9269 to cancel your membership.

Canceling Xbox from the Xbox 360 console

  1. Start your Xbox console and choose 'Accounts' in the Settings menu.
  2. Select 'Subscriptions'.
  3. Pick the subscription you want to cancel and press 'A'.
  4. In the 'Payment and Billing' section, click on 'Cancel Subscription'. Follow the instructions.

How to stop Xbox Live auto-renewal

  1. Sign in to Xbox with your Microsoft account.
  2. Find the service that you want to prevent from auto-renewing.
  3. Click 'Turn off auto-renew'.
  4. Click 'Confirm'.
Can you cancel withYes / No
DoNotPayYes
EmailNo
PhoneYes
LetterNo
In-personNo
OnlineYes
ConsoleYes

Canceling Xbox Live with DoNotPay

Canceling Xbox Live on your own may take you some time. Canceling the service with the DoNotPay app won't take more than a couple of minutes. All you have to do is follow these steps:

  1. Access the DoNotPay app from your web browser.
  2. Select ‘Find Hidden Money'
  3. Type in 'Xbox Live' as the service you want to cancel.

As soon as we cancel your Xbox Live subscription, we will let you know via email.

Common issues when canceling your Xbox Live subscription

If you cannot cancel your subscription, it is likely that your account is suspended. To cancel the service, you will need to pay the balance first.

Another possible reason for cancelation issues is the ownership of the Microsoft account. If someone else is the owner and you are paying for this account's Xbox Live subscription, you won't be able to unsubscribe. Only the owner of the Microsoft account can do that.

Does Xbox Live free trial auto-renew into a paid subscription?

Not necessarily. When you sign up for an Xbox Live Gold trial, you need to enter your credit card information. Once your trial ends, your subscription will renew. If you want to avoid auto-renewal, you can change these settings from your account.

You can find more info about free trials here.

With DoNotPay, you won't be charged after the free trial!

Most people, when they subscribe to a free trial, forget to cancel it before it expires. This leads to unwanted costs of subscription renewal that can be quite pricey. If you don't want to be charged when your free trial expires, you can sign up with DoNotPay's virtual credit card. Xbox Live can't tell the difference between a virtual and real credit card, and they won't be able to charge you.

Can I pause my Xbox Live subscription instead of canceling it?

No, you can't. If you sign up for Xbox Live and decide you don't enjoy it, the only option is to cancel your membership.

What are some alternatives to Xbox Live?

CompanyPricingBenefits
Nintendo Switch Online$34.99 a year
  • A wide range of multiplayer games
  • Save Data Cloud
  • Includes a smartphone app
PlayStation Network$59.99 a year
  • Offers games, movies, TV shows, and music
  • Pre-order options

Having issues with Xbox Live? DoNotPay can help you sue them in small claims court

If you feel like Xbox Live didn't provide you with a resolution you think you deserve or treated you unfairly, you can get the justice you deserve by suing the company. DoNotPay has been awarded by the American Bar Association and has a stellar reputation in suing people and businesses in small claims court.We can help you sue the company without wasting your time and effort.

DoNotPay can monitor all of your subscriptions for unused services

According to recent research, one in ten millennials spends over $200 a month on subscription services. What makes this issue so important is that 87% of them aren't aware of how much money they're spending on such services. If you think you are one of them, you should consider using DoNotPay to monitor your subscriptions. The app can help you track all your subscription services and find those that you do not use.

What do Xbox Live's charges look like on my bank statement?

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If you are a Xbox lover, you must want to learn more about Xbox messages, because when you use Xbox Live on Xbox One or 360, you can send messages to your Xbox friends. So here, we will show you how to view, send and delete Xbox voice/text messages, both Xbox One or Xbox 360 are included.

Part 1. How to send voice/text Xbox messages

There are 2 ways to send Xbox messages, one is sending messages directly on Xbox One/Xbox 360, the other is sending Live messages through computer. Let's see the detailed guide below.

Send Xbox messages on Xbox One/Xbox 360

For Xbox One, you can send messages to friends, people you recently played games with, and people not on your friends list. And for Xbox 360, you can chat with the people in your Xbox friends list through Xbox console. Both of them need you to sign in your Xbox Live.

Moreover, Xbox Support website has introduced the way step by step. You can go to 'http://support.xbox.com/en-US/xbox-360/xbox-live/messaging' to check how to send Xbox messages on Xbox 360, and go to 'http://support.xbox.com/en-US/xbox-one/xbox-live/send-text-messages' to check how to send Xbox messages with Xbox One.

Send Xbox Messages through computer.

Live

Actually, sending Xbox messages on computer is an easy and useful way to chat with your friends.

Step 1Go to Xbox Live Message Center.

Step 2Log in your Microsoft account if prompted.

How To Contact Microsoft Xbox Live

Actually, sending Xbox messages on computer is an easy and useful way to chat with your friends.

Step 1Go to Xbox Live Message Center.

Step 2Log in your Microsoft account if prompted.

Step 3Send Xbox messages.

Select 'Messages' > 'New message'. Now, choose the friends that you want to send a message, or enter their gamertags, and then select Add. Just type your messages, and send.

Part 2. How to view Xbox Live messages

How To Contact Microsoft About Xbox Live

If you want to view your Xbox messages with Xbox One or Xbox 360, I am afraid that this could be some difficulties. But you can check your sent Xbox messages with Xbox App on the Internet or on the phone.

Since there are Xbox for Android, Xbox for iPhone and Xbox for Windows, if you want to view your Xbox Live messages, you need to download and install Xbox app first.

1. After installing Xbox app on your mobile or windows computer, open it and log in.

Microsoft Xbox Live Support

2. Find the navigation icon and go to the Message icon next to the Controller icon.

3. Just find the conversation where you want to view the messages and click it, and then you can view all the Xbox messages easily.

Part 3. How to delete Xbox messages easily

To delete Xbox Live messages, you still need Xbox app, and especial when you want to delete tons of messages.

1. Still, download, install and open Xbox app on your windows, iPhone or Android.

2. Go to 'Message' icon and find the conversation you want to delete.

There are 2 options for you: One is you can delete only one individual message, the other is you can delete the entire messages.

3. Delete Xbox messages easily.

To delete one message, find the message and right-click on the message, if you use phone, you need to tap and hold for a moment and then release, and then choose 'Delete' to remove Xbox messages.

To delete the entire conversation, go back to Message menu and choose the conversation you want to delete, just right-click using the mouse or tap and hold for a moment and release, you can delete or block the whole conversation messages.

Part 4. How to recover Xbox messages on iPhone and Android

If you just deleted your important Xbox messages carelessly from your iPhone/Android Xbox app, you can use one data recovery app to recover the lost messages. Here, we recommend you Fonelab, and also, it has iPhone and Android versions. You can use it to recover Xbox messages easily and freely! Just download and try it for free!

The iPhone version:

FoneLab - iPhone Data RecoveryFor Mac
  • FoneLab is the best iOS data recovering and backing up tool to recover and backup iPhone/iPad/iPod data to PC or Mac.
  • Recover deleted iOS data like contacts, call logs, videos, audios, photos, notes, messages, etc. from iPhone/iPad/iPod.
  • Back up all types of iPhone data to PC/Mac.
  • Support iPhone X/8/7/SE/6/5/4, iPad Pro/Air/mini, iPod touch 6/5 and more.
  • Extract files without backup from iPhone directly.

The Android version:

FoneLab for Android
  • Best Android Data Recovery software to recover deleted files from Android phone/SD card/tablet on Windows 10/8/7 and macOS Sierra/macOS High Sierra.
  • Recover deleted SMS, contacts, call logs and documents from Android phone/SD card.
  • Restore deleted data from Samsung, HTC, LG, Huawei, Sony, Sharp, Windows phone, etc.
  • Back up Android deleted or existing data to PC or Mac computer for forever preservation.

Part 5. FAQs of Xbox messages

1. Can I check my Xbox messages online?

Sign in your account at support.xbox.com. Select the gametag at the top right of the browser. Then select Xbox Profile > Messages to view the Xbox messages online.

2. Does Xbox messges expire?

Yes. Xbox Messages on Xbox One expire after 30 days. So does Xbox 360.

3. Can I send message from my phone to someone on Xbox Live? How to unrar using winrar.

Yes. You can use the Xbox app from Apple Store or Google Play to send messages to an Xbox gamertag.

In this article, we mainly talk about Xbox messages and when you see it all, you can know how to view, send and delete Xbox messages. Hope it will help you.

What do you think of this post?

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September 25, 2020 12:30 / Updated by Iris Walker to Message

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